Sales Operations Manager
About Us
At Rezdy, we’re builders, doers, and difference-makers, driven by a shared mission to reshape the tours, activities, and experiences industry. Alongside our sister brands, Checkfront and Regiondo, we power more than 20,000 businesses and support over $10B in bookings globally. Our technology helps operators thrive while delivering unforgettable moments to travelers around the world.
We work in an industry built on adventure, energy, and human connection, and that same spirit fuels how we show up every day. Spanning North America, Europe, and Asia-Pacific, our teams are united by bold goals, a bias for action, and an unwavering commitment to delivering for our customers.
Our success starts with people. Our teams are the engine behind everything we create. We value self-starters who take ownership, embrace challenges, and raise the bar, for themselves and those around them. We believe in creating space to grow, take risks, and make a real impact, and we celebrate those who lead with curiosity, grit, and drive.
If you’re passionate about performance, hungry to learn, and ready to help shape the future of travel—this is your kind of place. Let’s build, grow, and win together.
About the Role
The role of Sales Operations Manager - NA will be focused on the day-to-day needs and monitoring of the AMER sales team, as well as contribute to the planning and execution of new initiatives and processes. The role will also be responsible for CRM management, specifically Hubspot, in regards to the AMER sales team, and will work in tandem with the Global Sales Operations team.
What you will do
In this role, you will be responsible for:
- Day-to-day asks and needs of the American sales team specific to sales operations
- Management of AE dashboards, including daily monitoring and analysis needs;
- Consistent contributions to process improvement/builds and the needs of new initiatives, including documentation, data entry, AI usage, process building needs.
- Manage CRM functionality, including workflow builds, automation needs, AI implementation, sequencing, and pipeline management.
- Work with a global team to move the sales organization towards globalization.
What we are looking for
- A technically fluent Sales Operations Manager who is able to both iterate and brainstorm ideas with their peers, as well as roll up their sleeves and do the manual builds as needed.
- Extensive Hubspot management experience (5-7 years) (required)
- Hubspot admin certification (preferred)
- Experience working on a fast paced team where changes to process and expectations can come quickly, with a needed ability to work on their feet, iterate on the fly, and be ready to prioritize accordingly.
- Able to work well across a global team, that’ll require both early and late meetings to accommodate teams across the world.
- Able to communicate asks from the sales team to leadership fluently, while also able to translate communications from leadership to the sales team in a straightforward, easy-to-understand way.
When you join our team, you’re stepping into a culture built on momentum, ownership, and clarity of purpose. We move decisively, think boldly, and stay deeply connected to our customers and the people behind the work. Across all our brands, we believe meaningful impact comes from empowered teams, aligned priorities, and unwavering commitment.
Here’s what you can expect:
- High trust, real impact: You’ll have the autonomy and expectation to lead with ownership, tackle problems end-to-end, and make decisions that move the business forward in meaningful ways.
- Curiosity with discipline: We value asking sharp questions, challenging assumptions, and exploring smarter ways to work. We don’t just get things done, but to get them done right for our customers.
- One team, all in: Collaboration beats ego, wins are shared, and we rally together when the work gets tough.
- Space to grow: You’ll be supported and stretched, taking on challenges that build capability, sharpen judgment, and accelerate your growth as a leader and problem-solver.
- Progress with purpose: We move fast, stay focused on what truly matters, and prioritise long-term impact over quick fixes.
You’ll be joining a global team committed to building something that truly matters—and enjoying the ride along the way.
We’d be excited to have you with us. Together, let’s shape the future of the tourism industry.