About the Us

We’re a team of builders, doers, and difference-makers at Rezdy—driven to transform the tours, activities, and experiences industry. Together with Checkfront and Regiondo, we’re three united brands powering over 20,000 businesses and more than $10B in bookings worldwide. We help operators around the world run stronger businesses and deliver unforgettable experiences.

We operate in a space defined by adventure, energy, and connection — and we bring that same spirit to how we work. Across North America, Europe, and APAC, our teams are united by a shared mission and a high bar: to move fast, win big, and always deliver for our customers.

But none of that happens without great people. Our teams are the heartbeat of everything we build. We value self-starters who take ownership, lean into challenges, and raise the bar for themselves and others. We believe in giving our people room to grow, take risks, and contribute in meaningful ways — and we celebrate those who show up every day with curiosity, grit, and drive.

If you’re driven to perform, eager to grow, and want to be part of a team that values grit as much as impact—this is your place. We’re here to build, win, and shape the future of travel together.


About the Job

 Are you passionate about technology, enjoy solving problems, and have a keen eye for detail?

We are looking for an Onboarding Specialist to join our team. In this role, you will guide new customers through account configuration and training for our online booking platform, tailoring configurations to align with their unique industry needs and workflows. You’ll collaborate closely with our Sales and Customer Success teams, ensuring each customer is equipped for success as they integrate and optimize our software. This role will be based out of our office in Austin, TX.

We look for people who...

• Do the right thing, lead by their personal integrity
• Are truly customer-focused and proactive with support
• Can execute strategic and meaningful customer interactions
• Go above and beyond - adaptable and flexible in their thinking and processes
• Love team collaboration, knowledge sharing, and aren’t afraid to learn

Our Onboarding Specialists... 

• Collaborate with Sales and Customer Success teams on pre- and post-sale activities, including project scoping, requirements gathering, and smooth handoffs
• Gain a deep understanding of each customer’s industry and operations to configure accounts that truly fit their needs
• Set up channel management solutions to expand customers’ reach and revenue opportunities
• Integrate our booking engine into customers’ websites, ensuring a seamless integration experience
• Lead engaging, high-quality training sessions tailored to individual group needs
• Provide clear project updates, highlight potential risks, and communicate solutions with transparency to both internal and external stakeholders

Requirements…

• Ability to communicate clearly and proactively when providing updates and addressing issues
• Comfortable working with minimal JavaScript
• Ability to understand our customer and how their business operates in order to best configure our software
• Efficient delivery with strong attention to detail and deadlines
• Knowledge of web accessibility guidelines
• Legally authorized to work in the US

Bonus points for…

• Experience using tools such as Checkfront, Google Apps, Zendesk, JIRA, HubSpot
• Fluency in other languages
• Working knowledge of CMS integrations, HTML, and CSS

Perks and Benefits 

• A company that values work-life balance
• Extended health benefits and EAP program 
• Parental benefits 
• Professional development allowance 
• The chance to be part of a dynamic and innovative company that is making a difference in the tour and activity sector
   

Values

• Be a trusted guide; We are responsible for finding the right outcomes for our customers and our people. We are consistent and dependable partners to those that rely on us.
• Shape the future; We are relentlessly curious, continually finding ways to innovate and improve the status quo. We create our tomorrow, rather than waiting for it to come to us.
• Be proud of the journey; We practice deep integrity and respect in each decision, interaction, and relationship. We measure ourselves not only by outcomes, but by the path taken together.